Official Notice of Privacy Practices (HIPAA) & Website Privacy Policy

Men’s Wellness Centers, LLC

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Our Unwavering Commitment to Your Privacy

Men’s Wellness Centers, LLC (“we,” “us,” “our,” or “the Practice”) is a Virginia limited liability company dedicated to protecting the privacy and security of your information with the utmost integrity. This document serves two purposes:

  1. Notice of Privacy Practices: As required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), this section describes how your medical information may be used and disclosed and how you can access this information.
  2. Website Privacy Policy: This section details how we handle data collected from visitors to our website, https://menswellnesscenters.com.

Please review this document carefully. It is a cornerstone of our commitment to transparency and patient trust.

PART I: HIPAA NOTICE OF PRIVACY PRACTICES

This section applies to all Protected Health Information (PHI) created or maintained by the Practice.

2. Our Legal Duty

We are required by federal and state law to:

  • Maintain the strict confidentiality of your PHI.
  • Provide you with this Notice detailing our legal duties and privacy practices.
  • Adhere to the terms of the notice currently in effect.
  • Promptly notify you following a breach of your unsecured PHI.

3. Permissible Uses and Disclosures of Your PHI

All content on this Website, including text, logos, and graphics, is the property of Men’s Wellness Centers, LLC and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

For Treatment

We use and disclose PHI to provide, coordinate, and manage your healthcare. This includes sharing information with other healthcare providers involved in your care, such as specialists, our partner pharmacy for prescription fulfillment, or our laboratory partner for diagnostic testing.

For Payment

We use and disclose PHI to obtain payment for our services. As a cash-pay practice, this is typically limited to processing payments with our secure payment partners.

For Healthcare Operations

We use and disclose PHI for essential administrative and quality assurance activities, including compliance programs, business planning, and performance reviews to ensure we provide the highest standard of care.

To Business Associates

We may disclose PHI to third-party service providers who perform critical functions on our behalf. All of our business associates undergo a thorough vetting process and are bound by contractual agreements to safeguard your PHI. These partners include:

  • Practice Fusion (Electronic health records system)
  • LabCorp (Laboratory testing and diagnostic services)
  • Empower Pharmacy (Prescription fulfillment services)
  • Secure payment processing services
  • Vetted website hosting and IT service providers
  • Legal, accounting, and consulting firms

As Required by Law

We will disclose PHI when compelled to do so by federal, state, or local law, such as in response to a court order, subpoena, or warrant.

4. Your Rights as a Patient

You have the following federally guaranteed rights regarding your PHI:

  • Right to Inspect and Copy: You may inspect and obtain a copy of your medical and billing records.
  • Right to Amend: You may request an amendment to your records if you believe they are incorrect or incomplete.
  • Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
  • Right to Request Restrictions: You may request limitations on how we use or disclose your PHI.
  • Right to Request Confidential Communications: You may request that we communicate with you in a specific manner or at a specific location.
  • Right to a Paper Copy: You may request a paper copy of this notice at any time.
  • Right to Be Notified of a Breach: You have the right to be notified if a breach of your unsecured PHI occurs.

To exercise any of these rights, please contact our Privacy Officer using the information in Section 7 of this document.

5. Complaints

If you believe your privacy rights have been violated, you may file a formal complaint with us or with the Secretary of the U.S. Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint. To file a complaint with us, please contact our Privacy Officer.

PART II: WEBSITE PRIVACY POLICY

This section applies to data collected from visitors to our website.

6. Website Data Collection, Use, and Cookie Policy

What Are Cookies?

Cookies are small text files that help our website function and provide you with a better user experience. They may be session-based (temporary) or persistent.

Types of Cookies We Use:

  • Strictly Necessary: Essential for security and navigation. Cannot be disabled.
  • Preferences: Remember your choices for enhanced functionality.
  • Statistics / Analytics: Help us understand website performance. All data collected for this purpose is aggregated and anonymized.
  • Marketing: Used to measure the effectiveness of our advertising campaigns.

Consent and Management

We use a consent management platform that allows you to accept, reject, or customize your cookie preferences. You can manage cookies at any time through your browser settings.

Data Sharing

We do not sell your personal data. Anonymous, aggregated data may be shared with third-party services like Google Analytics to improve our services.

SMS/Text Messaging Consent

When you provide your mobile phone number through one of our website forms, patient intake documents, or verbally during a phone call or in-clinic visit, you may be presented with the option to receive SMS/text messages from Men’s Wellness Centers, LLC. By checking the SMS consent checkbox, submitting a form that contains SMS opt-in language, or otherwise opting in, you expressly consent to receive recurring automated text messages from Men’s Wellness Centers, LLC at the mobile number you provided. These messages may include:

  • Appointment reminders and scheduling confirmations
  • Treatment and follow-up notifications
  • Account and billing updates
  • Health and wellness information related to our men’s health services
  • Promotional offers and announcements about our services

Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

You may revoke your consent and opt out of receiving SMS messages at any time through any reasonable method, including but not limited to: replying STOP (or CANCEL, END, QUIT, or UNSUBSCRIBE) to any message you receive from us; calling us at (757) 432-3828; emailing us at info@menswellnesscenters.com; or notifying us in writing. Upon receiving your opt-out request, we will send a single confirmation message verifying your unsubscription and will honor your request within 10 business days. No further messages will be sent unless you re-enroll. You may also reply HELP to any message for support information.

We collect your mobile phone number and SMS consent status solely for the purposes described above. We will not sell, rent, or share your mobile phone number or SMS opt-in consent information with any third parties or affiliates for their marketing or promotional purposes. Any sharing of your information with service providers (such as our SMS platform provider) is strictly limited to what is necessary to deliver the messages you have consented to receive and is governed by contractual obligations to protect your data.

Message frequency varies based on your engagement with our services. Standard message and data rates imposed by your wireless carrier may apply.

7. Data Security and Handling

Data Security and Safeguards

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information and mobile phone number against unauthorized access, disclosure, alteration, or destruction.

These safeguards include, but are not limited to:

  • Encryption of data in transit and at rest where applicable
  • Secure servers and firewalls
  • Access controls limiting data access to authorized personnel only
  • Routine monitoring and security updates
  • Use of HIPAA-compliant service providers and vendors
  • Secure storage of SMS consent records
  • Limited retention of personal data only for as long as necessary for business, legal, or regulatory purposes

Data Retention and Deletion

We retain personal information, including SMS opt-in records, only for as long as required to fulfill the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Third-Party Security

Any third-party service providers (including SMS delivery platforms and hosting providers) are contractually required to implement appropriate security measures and confidentiality obligations.

PART III: GOVERNANCE

8. Contact Information and Document Control

For any questions, to exercise your rights, or to file a complaint, please contact:

Eric R. O’Brien
Privacy Officer
Men’s Wellness Centers, LLC

Email: compliance@menswellnesscenters.com
Mailing Address: 2504 Build America Dr, Hampton, VA 23666

9. Changes to This Policy

We reserve the right to amend this policy at any time. The revised policy will be effective for all information we maintain. The current version will always be available on our website and in our clinics, with the “Last Updated” date clearly marked.

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